Bookings, ‘Walk-ins’, Cancellations and ‘No-Shows’
Bookings
Can I make a booking at Vandal?
Yes, we encourage you to book your table before coming to Vandal to avoid any disappointment.
What size bookings do you take?
We take bookings from 1 to 17 people. Please note, for groups for 6 or more people we do require credit card details to secure your table.
Can I be guaranteed a specific table in the restaurant?
We are unable to guarantee specific tables, however you can make a special request and the team will do their best to accommodate on the day.
Why can I never book for 7pm at Vandal?
While we would love to accommodate all dining requests, this is not always possible, especially during popular seating times. Our restaurant has a bar you can have a drink there or alternate options within close proximity – where you can start or conclude your dining experience. At Vandal, we offer two sittings per service, which allows us to accommodate more requests and avoid disappointment.
Running Late
Please note that we have two hour sittings at Vandal, so if you’re running late for a booking, unfortunately it will come at the expense of your booked time with us.
That is, say that you booked for 6pm (with the agreed departure time by 8pm) and your party show up at 6:15pm, we will still require your table to be vacated by 8pm (and not 8:15pm).
As we only hold tables for 15 minutes before re-opening them to the public, and say you are 30 minutes late (without notice) - then there will be a chance we have given your table away if you haven’t called us.
If you still have your table, you will still be required to depart by 8pm for our second seating.
Walk-ins
Do you allow ‘walk-ins’ at Vandal?
Yes, we always keep our footpath seating and bar seating free for ‘walk-ins’. These operate on a first come first serve basis. The restaurant is extremely popular, so we recommend arriving as early as possible (we open at 5:00pm), to avoid long wait times.
Cancellations
What is your cancellation policy?
For bookings of 1 to 4 guests, we ask you give us as much notice as possible so we can have as much opportunity to book the table again or give it to a ‘walk-in’ on the night.
For bookings of 5 to 8 guests, we ask that cancellations be made prior to 24 hours before your reservation time. Any cancellation after that time will result in a cancellation fee of $95.
For larger group bookings of 9 to 11 guests, we ask that cancellations be made prior to 24 hours before your reservation time. Any cancellation after that time will result in a cancellation fee of $295.
Any bookings of more than 12+ guests, we ask that cancellations be made prior to 24 hours before your reservation time. Any cancellation after that time will result in a cancellation fee of $35pp for the amount of people that were booked.
If you have moved your booking prior (and it was within the 24hr time frame), we will carry this over to the new booking. If you cancel the second booking at any time - we reserve the right to charge either our $95 or $295 no show fee
For final confirmation of your groups numbers, we will send you a request for final numbers at 9am on the day of your booking. We require confirmation and final numbers on your table by no later than 11am on the day of your booking.
After this final confirmation / cut off time (11am), any 'no shows' on the table will be charged to the provided credit card a 'no show' fee of $35 per person.
What do I do if I am running late for my reservation?
It is important to let us know if you are running late, as your table may be booked for another reservation after your seating. Please call us to advise delay on 9565 1273, otherwise we will hold the table for a period of 15 minutes only.
How do I cancel a reservation?
If you would like to change or cancel your reservation, please either use the email confirmation you got to inform us, the text thread you received as confirmation on the day, or simply call our restaurant on (02) 9565 1273. We hope that you will be able to join us on another occasion soon. Please note for groups of 5 or more people, charges may apply
Do we issue store credit if you’ve been charged for a cancellation ?
We do not.
Do you keep people’s booking/cancellation history?
You bet we do! Every time you book it gets recorded and you build a good reputation as a regular customer on our database - and every time you cancel or don’t show up to your booking we keep that on file too. If you’re a habitual canceller or even worse - a person who just doesn’t show up to your booking, it 100% gets recorded and 100% affects the quality of table we assign to you on the night you do come.
The lesson here - don’t just ‘not show up’ for your booking. #DBAF (don’t be a f*ckwit)
No-Shows
What happens if you’re a no show at Vandal.
If you’re a group of more than 5 people we’ll charge our cancelation fee. See above for rates per person.
If you book on the same day and don’t show up - if your booking is for 5 or more people - we’re charging you either $95 or $300 depen
If you’re a smaller table of 1 to 4 people, then we’ll simply BLACKLIST you.
You can try and rebook but as soon as we see who you are we’ll simply cancel your booking.
Please just text us that you’re not coming in so someone else can have the table and enjoy Vandal.
Private Dining
Do you have private dining options?
Unfortunately we do not offer a private dining room
Do you offer venue exclusivity?
Yes we do. For large groups of up to 100 people we can discuss different options for closing off Vandal and making it all yours for the night. Please send an email to our dedicated Events Manager Peter at peter@greensfood.com.au
More details regarding bookings, cancellations etc… are available on our reservations page